Terms of service
Please read these Terms & Conditions carefully before purchasing any products from our website. By continuing to use our website or its services you agree to all Terms & Conditions mentioned herein and are legally bound to the same. If You do not agree with any of these Terms & Conditions, please do not access the Website or use it to make any purchases.
Terms & Conditions of the Website include the terms mentioned on this page consisting of the following:
• TERMS OF USE
• TERMS OF SALE & RETURN POLICY
• SHIPPING POLICY
• PRIVACY POLICY
Any additional terms will be updated by Ramoé from time to time and/or posted on the Website or communicated to You in any other form.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
Terms Of Use
Introduction
1. Welcome to Ramoé website ramoe.in or mobile site (this “Website”)
2. This Website is operated by Ramoé (referred to in these terms of use as “Company”, “Ramoé “, “we”, “us” or “our”).
3. User of this Website is referred to in these terms of use as “You” or “Your”
4. Please review these website terms of use (“Terms of Use”) before continuing to access or using this Website. These Terms of Use apply to all visitors to, or users of, this Website.
5. Questions about the Terms of Use should be sent to us at support@ramoe.in
General
Your access and use of this Website confirm Your acceptance of these Terms of Use and Your agreement to be bound by them. If You do not accept these Terms of Use, do not use this Website.
When making a purchase of any product through the Website, You shall take all responsibility for Your own actions in utilizing the products purchased by You. The Website and/or Company
shall not be liable for any such action. You represent and confirm that You are of legal age to enter into a binding contract and are not a person barred from receiving products under the laws as applicable in India.
Ownership Of Content
All rights, titles, and interests in and to this Website and all of its content, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, designs, video, audio, and written and other materials that appear as part of this Website (collectively, “Content”), and all intellectual rights (including copyright, trademarks, and rights in designs and patents) in and to this Website and all of its Content, is owned by Ramoé.
All Content is provided to You by Ramoé only for Your personal and non-commercial use. This means that You may not and may not permit, assist or enable another person to do any of the following: (a) copy, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, allow others to copy, or otherwise exploit this Website or any of the Content, including, but not limited to, framing or linking the Website or the Content or any part of the Website or Content; or (b) access or use the Website or any of the Content for any commercial purpose or for any purpose which competes with our business.
Trademarks
Ramoé retains all rights in and to our trademarks, trade names, logos, brand names, and our goodwill in all of these (collectively, our “Trademarks”). These Terms of Use do not allow You to use our Trademarks and We remind You that the use of our Trademarks in any manner is strictly prohibited.
Our Products
From time to time, We may need to modify, vary or withdraw (on either a permanent or temporary basis) some of the products and/or the features and specifications of those products, that are displayed on or made available to you through this Website. We reserve the right to do so without any liability to You.
We will use reasonable endeavors to ensure, but cannot guarantee and do not represent or warrant, that there are no typographical errors, inaccuracies or omissions that relate to product descriptions, pricing and/or availability on this Website.
We have made every effort to display, as accurately and close to the actual product as possible, the colors of our products that appear on this Website. However, the actual color You will see will depend on your device settings and We cannot guarantee that Your device will accurately display our colors.
If a product is listed at an incorrect price or with incorrect information on the Website due to any form of error, the Company shall have the right to refuse or cancel any orders placed for
product listed with the incorrect price or information. The Company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made. If payment has already been made and Your order is canceled because of incorrect price or information, the Company shall immediately issue a refund for the amount so charged to the mode of payment used for the transaction.
Disclaimer
Ramoé takes all reasonable measures necessary to try to ensure that this Website and the Content are free from viruses and defects but cannot guarantee that Your device, equipment, hardware or software or any data stored or created by Your device, equipment, hardware or software (collectively, “Equipment”) will not be damaged, corrupted, lost or otherwise affected if You access or use this Website or any Content. We recommend You take all steps necessary to protect Your Equipment when using this Website or any Content, such as installing reputable anti-virus software.
Accounts and Membership Program
Account creation on the Website is free for buyers purchasing products on the Website. However, the Company charges fees for Membership Program. The Company reserves the right to change its fee policy from time to time. The Company may, at its sole discretion, introduce any new services or modify any existing services offered on the Website and can introduce fees for these new or modified services. Any changes to the fees will be posted on the Website and shall become effective immediately after they are posted on the Website. You may only create one account on the Website (herein after referred to as “Your Account”). We reserve the right to terminate any additional accounts that may be created by You or at Your behest, in Your name.
You are responsible for ensuring the confidentiality of Your Account information. You are entirely responsible for any activity that occurs through Your Account. If there is any unauthorized usage of Your Account, You are required to immediately inform the Company. The Company shall not be held responsible for any damage or loss that arises from Your failure to comply with the conditions mentioned herein. You agree that if You provide any information that is not current, correct, accurate or complete or if the Company has reasonable grounds to believe that information provided by You is not current, correct, accurate or complete in accordance with the Terms of Use, the Company shall have the right to terminate Your Account and membership and refuse to provide You with access to the Website.
Order Acceptance
The order placed by You on the Website constitutes Your acceptance to purchase the product offered on the Website. Once You have placed the order on the Website, You will be intimated electronically or in any other form that We have received Your order. We will, thereafter, take steps to process and dispatch the order to You. For Cash on Delivery orders, We will first
contact You before the product is dispatched to confirm Your Order and then proceed to dispatch the same. If We cannot process Your order as Cash on Delivery, then We will inform You electronically or over the phone. If Your Cash on Delivery order is large in size or value, We may split the order and dispatch in multiple parts instead of dispatching all items together.
If the product You have ordered is out of stock or for any reason, the order placed cannot be shipped or delivered to You, entirely or partially, the Company will contact You to provide necessary options. If a refund is requested and the order has already been paid for, the refund will be processed directly back to Your credit card, debit card, bank account or any other payment method used for such transaction. For Cash On Delivery orders, no refund shall be given as no payment has been collected by the Company.
Payments
We use a third-party payment gateway and processor (hereinafter referred to as “Payment Processor”). When making payments, You might be required to provide Your credit card or debit card details or other details as may be necessary to the Payment Processor. Therefore, the processing of the payments is subject to the terms, conditions and privacy policies of the Payment Processor in addition to all terms, conditions and policies of the Website.
You agree to provide correct and accurate credit card or debit card or other details to the Payment Processor for purchasing any products on the Website. You will be solely responsible for the security and confidentiality of Your credit/debit card details or other details provided by You. The Website and/or Company shall not be responsible for any liabilities that may arise as a consequence of any unauthorized use of Your credit card or debit card or detailed provided by You.
Cash on Delivery
The Website offers Cash on Delivery option for all the products. You are requested to verify the total amount before making a Cash on Delivery payment and then after delivery, verify the product. In case any of the product(s) delivered is/are not what You had ordered, You are requested to initiate a return for such product(s) as per the Cancellation & Return Policy of the Company.
The product shall be delivered only against the full payment of the price for such product (including shipping charges) as mentioned in the order receipt.
Comments and Reviews
Any comment, review or information that You submit to or post on the Website or provide to the Company will be treated as non-proprietary and non-confidential. The Company and/or the Website shall have irrevocable, transferable and royalty-free right to publish, use, copy and distribute such content. All such content shall automatically become the sole and exclusive property of the Company and shall not be returned to You. If You post any comments or
reviews on the Website, You grant the Company the right to use all information from that respective post. Under no circumstances You shall use a false e-mail address or pretend to be someone else to post any comments or reviews on the Website. The Company, in its discretion, may edit or remove or withdraw any post, reviews or comments, for any reason, without any intimation to You.
Liability
The Company shall not be liable for any loss that You may incur as a result of incorrect or unauthorized use of Your personal information or Your Account that occurs with or without Your knowledge. The Company does not warrant to the correctness or accuracy of the information, content, material or images on the Website and/or the newsletter and/or Our social media platform(s). The Company is not liable/responsible to You for any claims or losses arising out of or by placing reliance on the information, content, material or images posted on the Website and/or its newsletter subscribed by You.
The Company will endeavor to provide uninterrupted access to the Website to the extent possible. However, access to the Website may be temporarily suspended or restricted to allow for repairs, maintenance or updating without prior notice to You. The Company shall not be responsible for any planned or unplanned downtime or unavailability of the Website.
The Company shall not be liable for any injury suffered by or inflicted on You while unpacking or opening the contents of the packaging or the product or at the time of handling or using the product purchased by You from the Website. In the event You notice that the product is missing, damaged or defective in any way (not on account of Your fault or actions), You are requested to notify the Company within 48 hours of receiving the package. You shall not hold the Company responsible or claim any losses for any injury to You or any other person, arising from handling or using such damaged or defective product.
If there is any delay or failure to comply with Our obligations under these terms & conditions on account of any unforeseeable event which is beyond Our control, We shall not be liable for any losses arising, if any, from such delay or failure to comply to with terms & conditions.
Notwithstanding anything to the contrary, the entire liability of the Company to You, in any event, shall be the refund of the money that is charged to You, if the Company is under any liability to pay any amount. In no event shall the Company and/or any of its promoters, employees, manufacturer, suppliers or vendors be liable to You or any third party for any type of special, incidental, indirect, consequential or punitive damages whatsoever. This includes any theory of liability, including warranty or breach of contract, negligence or other tortious action, or any other claim arising out of or in connection with Your purchase of any products from the Website.
Changes to Terms & Conditions
The Company reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time and any or all of the content, products, features and services or change/charge any price for the product or charges for use of the services contained on the Website, at any time and in its sole discretion.
Governing Law, Jurisdiction and Disputes
Access or use of the Website or orders placed by You on the Website or matters related thereto, shall be governed in accordance with the laws of India. Any claims, transactions and disputes related to the Terms & Conditions of the Website and/or the relationship between You and the Company or the purchases made by You on the Website shall be subject to exclusive jurisdiction of the court at Jaipur, India.
Terms of Sale & Return Policy
Introduction
1. Welcome to Ramoé website ramoe.in or mobile site (this “Website”)
2. This Website is operated by Ramoé (referred to in these terms of use as “Company”, “Ramoé“, “we”, “us” or “our”).
3. User of this Website is referred to in these terms of use as “You” or “Your”
4. Please review these website terms of sale (“Terms of Sale & Return Policy”) before purchasing any products from this Website. These Terms of Sale apply to all products being purchased from this Website.
5. Questions about the Terms of Sale & Return Policy should be sent to us at support@ramoe.in
Order & Acceptance
Each order You submit is a non-binding offer from You to purchase products in exchange for payment. We will only be deemed to have accepted your order (or any part thereof) when we provide You with shipping confirmation email. Please note, your initial order confirmation email is not acceptance of Your order, only acknowledgement that We have received it.
Changing or Cancelling Your Order
You can make changes to or cancel your order, including products on backorder, no later than 12 hours or before the product is dispatched, whichever is earlier; of receiving such intimation by sending an email to support@ramoe.in with the caption “Change” or “Cancel”. If the order was paid through any of the online modes of payment, the refund will be credited to You
electronically to Your original mode of payment. For Cash on Delivery orders, no refund shall be given as no payment has been collected.